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Customer Support & Grievance Redressal

Our multi-channel support infrastructure and consumer protection dispute resolution process

Registered Customer Helpdesk

If you have an active account or have purchased a product, submit an authenticated ticket for priority live socket chat and file attachment review.

Open Support Desk

Product & Purchase Inquiries

Interested in a course or have pre-sales questions? Submit your inquiry through our dedicated visitor product inquiry desk.

Submit Product Inquiry

Statutory Redressal Mechanism

Consumer Grievance Redressal Cell

In accordance with Rule 5(9) of the Consumer Protection (Direct Selling) Rules, 2021 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Pixmart maintains a dedicated Grievance Redressal Officer.

Grievance Officer Designation

Nodal Grievance Redressal Officer

Corporate Entity

Pixmart Digital Solutions Pvt. Ltd.

Official Grievance Email

support@pixmart.in

Operating Hours

Monday–Friday, 10am–6pm IST

Grievance Resolution SLAs:

Acknowledgment: Every grievance or complaint receives an automated ticket number and formal acknowledgment within 48 hours of receipt.
Investigation & Resolution: Substantive investigation, merchant review, and final resolution are communicated within 30 days of complaint lodging.

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