Refund & Cancellation Policy | Pixmart

1. Overview for Digital Products

At Pixmart, we are dedicated to providing high-quality educational courses, ebooks, and digital resources. Due to the intangible, instantly deliverable nature of digital downloads and streaming media, standard physical retail return rules do not apply directly.

However, in adherence to the Consumer Protection Act 2019 and the Consumer Protection (Direct Selling) Rules 2021, we offer a 24-Hour Cooling-off & Refund Window for eligible technical issues and verified non-delivery.

2. Eligible Refund Circumstances

You are eligible to claim a full refund within 24 hours of purchase under the following verifiable conditions:

Verifiable Non-Delivery / Access Failure: You completed payment successfully, but our system failed to unlock your digital files or courses, and our technical support team was unable to resolve access within 48 hours of reporting.
Corrupt or Incomplete Files: Downloaded asset files are corrupted, defective, or missing critical promised source modules, and an updated working version cannot be provided.
Accidental Duplicate Billing: You were charged multiple times for the exact same order due to a payment gateway timeout or network error. (Duplicate charges are refunded immediately upon receipt of gateway proof).

3. Ineligible Circumstances (Non-Refundable)

Refunds will NOT be granted in the following scenarios:

Substantial course progress (more than 20% of video lessons viewed or key template source files downloaded).
Simple “change of mind” after inspecting the materials without any technical defect.
Lack of required third-party software on your computer (e.g., not having Python installed for a Python programming course, where prerequisites are clearly stated).
Orders placed more than 24 hours prior to submitting the refund request.
Accounts found attempting to game referral commissions or exploit the platform through self-referral schemes.

4. Referral Commission Reversal & Clawback Rule

Important Notice for Affiliates:When an order is refunded, any associated referral commissions are automatically reversed.

To maintain absolute financial integrity and comply with direct selling anti-pyramid rules:

During the 24-hour holding period, commissions for the referred order are in “PENDING” status. If a refund is issued, the pending commission is immediately marked “REVERSED” and never credited.
If a refund is processed for an order where commissions were already approved, the system executes an automated wallet clawback against the respective upline beneficiary wallets.
If the order resulted in unlocking referral privileges for the purchaser (their first purchase), refunding the order revokes the canRefer status and locks the affiliate section until an eligible product is purchased.

5. How to Request a Refund

To request a refund within the 24-hour window:

Log in to your account and navigate to Support Desk (/customer/support).
Create a new support ticket with Category set to “Order / Payment”.
Provide your Order ID, registered mobile number, and a clear explanation/screenshot of the technical access issue.
Our support desk will review your access logs within 24–48 business hours and confirm eligibility.

6. Refund Timeline & Mode of Payment

Once approved, refunds are credited back to your original source of payment (UPI ID, Debit/Credit Card, or Net Banking) via our payment gateway partner, Razorpay.

Typical banking settlement times are 5 to 7 business days depending on your issuing bank. You will receive an email confirmation containing the Razorpay Refund ARN/UTR number for bank tracking.

1. Overview for Digital Products

2. Eligible Refund Circumstances

You are eligible to claim a full refund within 24 hours of purchase under the following verifiable conditions:

Verifiable Non-Delivery / Access Failure: You completed payment successfully, but our system failed to unlock your digital files or courses, and our technical support team was unable to resolve access within 48 hours of reporting.

Corrupt or Incomplete Files: Downloaded asset files are corrupted, defective, or missing critical promised source modules, and an updated working version cannot be provided.

Accidental Duplicate Billing: You were charged multiple times for the exact same order due to a payment gateway timeout or network error. (Duplicate charges are refunded immediately upon receipt of gateway proof).

3. Ineligible Circumstances (Non-Refundable)

Refunds will NOT be granted in the following scenarios:

Substantial course progress (more than 20% of video lessons viewed or key template source files downloaded).

Simple “change of mind” after inspecting the materials without any technical defect.

Lack of required third-party software on your computer (e.g., not having Python installed for a Python programming course, where prerequisites are clearly stated).

Orders placed more than 24 hours prior to submitting the refund request.

Accounts found attempting to game referral commissions or exploit the platform through self-referral schemes.

4. Referral Commission Reversal & Clawback Rule

Important Notice for Affiliates:When an order is refunded, any associated referral commissions are automatically reversed.

To maintain absolute financial integrity and comply with direct selling anti-pyramid rules:

During the 24-hour holding period, commissions for the referred order are in “PENDING” status. If a refund is issued, the pending commission is immediately marked “REVERSED” and never credited.

If a refund is processed for an order where commissions were already approved, the system executes an automated wallet clawback against the respective upline beneficiary wallets.

If the order resulted in unlocking referral privileges for the purchaser (their first purchase), refunding the order revokes the canRefer status and locks the affiliate section until an eligible product is purchased.

5. How to Request a Refund

To request a refund within the 24-hour window:

Create a new support ticket with Category set to “Order / Payment”.

Provide your Order ID, registered mobile number, and a clear explanation/screenshot of the technical access issue.

Our support desk will review your access logs within 24–48 business hours and confirm eligibility.

6. Refund Timeline & Mode of Payment

Once approved, refunds are credited back to your original source of payment (UPI ID, Debit/Credit Card, or Net Banking) via our payment gateway partner, Razorpay.

Typical banking settlement times are 5 to 7 business days depending on your issuing bank. You will receive an email confirmation containing the Razorpay Refund ARN/UTR number for bank tracking.